Home

Sign Up

Services

Local Numbers

Members

Portal Page

Support

Downloads

Contact Us

 
 

 

UTOPIA ACCESS Services:


Our aim is to offer the highest quality, full service reliable Internet Access with no hassle, easy to use and low cost.


UTOPIA ACCESS Online Services:

Click on the services below to view more details or to order now!

 

 

 

Payment

Payments are to be made via check, money order, or credit card to UTOPIA ACCESS.  Please include your Customer Identification Number or User ID on each check or payment you make. Returned checks will be charged a $25.00 service charge.


Canceling Service

If a customer no longer wants to receive Internet services though UTOPIA ACCESS, they must cancel their service.  Customers may cancel via a phone call followed by verifying email or simply via email.  Cancellations must be in writing. Customers wishing to cancel may email us at BillingClerk@UtopiaAccess.com . (e-mailed requests must be from the original account holder) or send a letter of cancellation to:

 

UTOPIA ACCESS

Post Office Box 1135

Sandusky, Ohio 44871-1135


Charges to your Internet account will continue to accrue regardless of use or non use of the internet account until a cancellation notice is received.  All cancellations take effect on the last day of the month that the cancellation was received.

Refunds

Refunds are not given on monthly accounts where the user was able to access the Internet.  Refunds for yearly plans will be calculated using the following method -- Amount paid minus months used times current monthly fee minus current monthly fee times months remaining divided by two or $50.00 which ever is lower. There are no refunds for added cost features. (example. extra e-mail's, dial-in's, or web space) Refunds are not granted on a prorated basis. Refunds are not issued to customers who experience personal computer problems (example. computer failure, modem failure, hardware failure)